The ElmaTear2 detects which pendulum is fitted by measuring the time taken for the pendulum to drop after it is released. If there is any friction or delay in the release of the pendulum this will lead to the wrong pendulum being detected.
Full instructions to solve this, including diagrams and images, can be found in the PDF document.
WARNING: Any maintenance work undertaken on a James Heal instrument must be done so by a trained and competent person. Where electrical work is detailed, this should only be completed by a qualified engineer. James Heal is not responsible for damage or injury arising from work carried out by any person not qualified to do so. If in doubt, please contact James Heal or your local James Heal Agent.
If you require further support on this issue, our Service & Calibration Engineers will be able to help. Either submit a ticket here, or contact your local James Heal representative for further support.